Refund Policy

Information about the rules for refunding in-app purchases.

Overview

This Refund Policy applies to in-app purchases in Reacto, published by Tookio Games.

Our goal is to make your purchase experience transparent and fair.

All payments are processed directly by Google Play. We do not see your payment information and cannot issue refunds directly.

Refund requests are also handled according to Google Play's policies.

Google Play generally accepts refund requests for apps and in-app purchases within 48 hours of purchase.

After this period, requests are reviewed individually by Google.

In-app purchases (such as removing ads) are digital products delivered immediately.

Once the product is delivered, refunds are generally not possible, except as required by Google Play policy or the law.

If a purchase does not work correctly (for example, ads were not removed or a feature did not unlock), contact us with your order number.

We will try to resolve the issue and, where appropriate, help you with a refund.

In the Google Play app: Play Store → Payments & subscriptions → Order history → Report a problem / Request a refund.

For additional help, you can contact us via the email below.

If you have any refund questions, write to us at: [email protected]